Tag: Design Thinking

Creating an End to End Customer Experience

Posted on by Richard Everson

McKinsey & Co. share rich and valuable content across a range of business sectors. They are particularly good at describing the impact of technology on the workplace. In this article, the author describes how the lines between a company’s products, services and user experience (UX) are blurring. In order to stay competitive, it is now Read more about Creating an End to End Customer Experience[…]

Design Thinking

Posted on by Richard Everson

Recently I attended a 3-day Design Thinking course. Many of my colleagues are analytical types, I like to think of myself as a ‘humanist’. Design thinking involves”building up” ideas, with no limits, during a “brainstorming” phase. This helps reduce fear of failure in the participants and encourages input and participation from a wide variety of sources Read more about Design Thinking[…]